TQM – Total Quality Management

Training on TQM – Total Quality Management Harsha Technologies offer training programs on “Total Quality Management (TQM)” consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers. While there is no generally-accepted definition of TQM, several notable organizations have attempted to define it. These include: International Organization for Standardization: “A management approach of an organization centered on quality, based on the participation of all its members and aiming at long term success through customer satisfaction and benefits to all members of the organization and society.” The American Society for Quality: “A term first used to describe a management approach to quality improvement. Since then, TQM has taken on many meanings. Simply put, it is a management approach to long-term success through customer satisfaction. TQM is based on all members of an organization participating in improving processes, products, services and the culture in which they work.” The Chartered Quality Institute: “TQM is a philosophy for managing an organization in a way which enables it to meet stakeholder needs and expectations efficiently and effectively, without compromising ethical values.” Contact: Harsha Technologies, 301, Sai Lakshmi Arcade, Near Saibaba Temple, Annapurna Enclave, Chandanagar, Hyderabad - Hyderabad Office: Ground Floor, D.No: 560, Opp. Shivaalayam Lane, Road No. 3, KPHB, Hyderabad - . Contact Nos: , , Landline: E-mail: Web site: www.harshatech.com